Politique de remboursement

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What can be returned
Because our products are personal care items, we can only accept returns on products that are unopened and still sealed in their original packaging. This is for hygiene and safety reasons. If a product has been opened or used, we're unable to accept it back unless it arrived faulty or damaged.

Returns are free
We cover the cost of return shipping. To start a return, email us at hello@havah.nl and we'll send you a return shipping label to download and print, along with instructions on where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us at hello@havah.nl straight away and we'll put it right — opened or not.

European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. For hygiene reasons, this right does not apply to sealed cosmetic products that have been unsealed after delivery.

Exchanges
The quickest way to get what you want is to return the item you have and place a new order once your return is accepted.

Refunds
We'll let you know once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Bear in mind your bank or card issuer may take a little longer to post it.

Questions about a return? Email hello@havah.nl.